FAQ
WHAT ARE THE DELIVERY TIMES AND COSTS?
Delivery times vary depending on your location and typically range from 3–8 business days after dispatch.
We offer free shipping on all orders across India.
We offer free shipping on all orders across India.
HAS MY ORDER BEEN PLACED SUCCESSFULLY?
Once your order has been placed successfully, you will receive an order confirmation email shortly.
HOW DO I TRACK MY ORDER?
Once your order has been dispatched, you will receive tracking information via SMS and email. You can use the tracking number provided to monitor your shipment.
WHAT SHOULD I DO IF I HAVEN'T RECEIVED MY ORDER?
Before contacting us, please check the tracking information provided in your dispatch confirmation.
Please ensure that no one at your delivery address has accepted the parcel on your behalf.
We also recommend checking with nearby neighbours as a precautionary measure.
If you are still unable to locate your order, please contact us at contact@haeper.com and our team will be happy to assist you.
Please ensure that no one at your delivery address has accepted the parcel on your behalf.
We also recommend checking with nearby neighbours as a precautionary measure.
If you are still unable to locate your order, please contact us at contact@haeper.com and our team will be happy to assist you.
DO YOU OFFER RETURNS OR EXCHANGES?
Yes. We offer returns and exchanges within 7 days of delivery, provided the item is unworn, unused and returned in its original condition with all tags attached.
To request a return or exchange, please email contact@haeper.com with your order ID and reason for the request.
For complete details, please refer to our Refund Policy.
To request a return or exchange, please email contact@haeper.com with your order ID and reason for the request.
For complete details, please refer to our Refund Policy.
CAN I MODIFY OR CANCEL MY ORDER?
If your order has not yet been processed for shipment, please contact us as soon as possible at contact@haeper.com.
We will do our best to accommodate any changes or cancellation requests.
We will do our best to accommodate any changes or cancellation requests.
WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
If you receive a damaged, defective or incorrect item, please contact us within 3 days of delivery at contact@haeper.com.
Kindly include your order ID and photographs of the issue so we can assist you as quickly as possible.
Kindly include your order ID and photographs of the issue so we can assist you as quickly as possible.
HOW DO I CHOOSE THE RIGHT SIZE?
We recommend referring to the size guide available on each product page.
Our t-shirts are designed with an oversized fit, so most customers can purchase their usual size for the intended silhouette.
Our t-shirts are designed with an oversized fit, so most customers can purchase their usual size for the intended silhouette.